Our Delivery Promise
We deliver to any US address, PO Box or Parcel Locker. We deliver all our online orders to you via USPS Post Parcel Service. All online orders will be shipped the next business day following receipt of payment. We use the best quality packing material to protect items for the journey from us to you, to ensure your items arrive in the same condition as when they left us.
Damaged Items and Return (30-Day Money Back)
• Our aim is to provide our customers with online products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 30 days of receiving the item by email so that we can quickly organise to send you a replacement product or a full refund if you choose.
• If you just do not want the item anymore,within 30 days of receiving the item, while the item is working fine, you can return the item for a full refund. (You need to pay the shipping fee for the return), please contact us by email to get the RMA before you send the item back to us.
• If the new charger does not work with the laptop,please first try the below steps before you contact us:
1. Unplug the charger, power off the laptop, and remove the battery.
2. Hold down the power button for 15 seconds.
3. Put the battery back in, with the charger and reboot.
4. Connect the charger to the laptop for 2 hours at least.
5. See if it works.
Items Damaged within 1 year (1-Year Product Warranty)
Together with our suppliers, we work hard to provide high-quality products. However it is very hard to make the defect ratio to 0%. So we offer you 1-Year Product Warranty. We are responsible for fixing your items with any issues within one year of your receiving the item. Please contact us to find a solution when issue occurs.
During the checkout process, you will have the option to include specific delivery instructions including requiring a signature on delivery. If there are no delivery instructions and a signature is not required, the delivery driver will look for a safe location to leave your parcel. If a safe location cannot be found, and your delivery instructions specify that it not be left or a signature is required, the delivery driver will leave a note to you stating which USPS outlet you can collect your parcel from and the time when it will be available to collect. Once your order has been finalized, you will receive an order confirmation email which also includes a tracking number, allowing you to track your parcel through the USPS tracking service.
See details at Checkout-Shipping
Need your order urgently?
If you need to have your order delivered faster than our delivery guidelines above, select the DHL Express option for an additional fee. Please refer to DHL Express delivery guidelines for further details.(Available for US address only)
• Orders made on weekends and public holidays will be dispatched the next business day.
• We will pick, pack and process your online homewares order as speedily as possible once you have clicked the ‘Complete Order’ button and payment has been received. This helps us to get your goods out to you as soon as possible. If you need to make changes to your order please email us urgently as we will be sending your order out to you on the next business day. If we haven’t sent the order yet, we will always do our best to assist in changing any details of your order.
Generally is the buyer's responsibility to pay any import duty or sales tax within your own country. You are wholly responsible and liable for these charges. We accept no responsibility for any additional charges and cannot accept a return and refund of those goods if the charges are not paid. Please refer to your local customs authority for more information.
Here on our site, we are happy to cover these duty or sales tax. The total money you need to pay to get the item is the price plus shipping fee listed on our site. If you are are told to pay any additional charges, please just pay first and email us. We will send you the money.
If you have tracked and checked for your parcel and believe it to be lost, please email us within 30 days of dispatch, in order for a store credit or refund (if applicable) to be issued. If the package has the correct delivery information and has been deemed 'lost' after an USPS investigation, we will replace the items or issue a store credit. If we are unable to source replacement items due to these no longer being available for whatever reason, a refund will be processed for the unavailable items and postage costs, if applicable. You must contact us within 45 days of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.